Navigating Transformation: Driving Omnichannel Excellence, Insight driven Decisions, and a Growth Mindset Culture

FEATURED SPEAKER

Anett Schei, Head of Digital at Telia.

Anett Schei

Head of Digital at Telia Norway

Hilde Aasnæs fra Telia. Head of Customer Experience.

Hilde Aasnæs

Head of Customer Experience at Telia

AGENDA OF THE EVENT

As businesses face evolving models, emerging technologies, shifting geopolitics, and rising customer expectations, staying ahead of the curve is essential. This CIO Roundtable will dive into the strategic pillars required to thrive in this dynamic landscape:

  1. Omnichannel Customer Experience
    Delivering seamless and personalized customer experiences across channels is more important than ever. We’ll discuss how to leverage NPS and other key customer satisfaction metrics to align services, create meaningful interactions, and exceed expectations at every touchpoint.
  2. Insight-Driven Decision Making
    In an era of abundant data, the ability to transform insights into action is critical. We’ll explore how CIOs can harness data analytics and performance metrics to refine processes, measure success, and drive customer-focused decisions that directly impact business growth.
  3. Growth Mindset Culture
    Building a resilient, growth-oriented team culture is key to embracing change. Through Change Management, Growth Mindset, and Storytelling, we’ll examine strategies for cultivating engagement, nurturing top talent, and aligning teams with the organization’s mission to foster innovation, efficiency, and long-term productivity.

This roundtable will provide actionable insights for CIOs looking to lead their organizations from promising to productive. Join us to explore the frameworks that enable enhanced customer satisfaction, cohesive teams, and sustained success.

17.00 - 17:35

Pre-drinks and Networking

17:35 - 18:00

Simon Skretting

Community Director at twoHundred

Welcome by twoHundred and first course

18.00 - 19.00

Anett Schei & Hilde Aasnæs

Telia

At Telia, the need for transformation is clear, driven by a commercial operation and increasing demands from our customers. To capture their attention and drive sustainable growth, they must adopt a 360-degree business approach, leveraging insights and focusing on change management.

Anett & Hilde will go in-depth on how they work with a holistic view, answering the question: Are we thinking broad and big enough when we implement and initiate changes?

On that note, we will also discuss how to put together the best possible lineup with the people you have.

19.05 - 19.45

Main course

19.45 - 20.45

Group discussion hosted by Nagarro

20.45 - 21.00

Dessert and thanks for today

17.00 - 17:35

Pre-drinks and Networking

17:35 - 18:00

Simon Skretting

Community Director at twoHundred

Welcome by twoHundred and first course

18.00 - 19.00

Anett Schei & Hilde Aasnæs

Telia

At Telia, the need for transformation is clear, driven by a commercial operation and increasing demands from our customers. To capture their attention and drive sustainable growth, they must adopt a 360-degree business approach, leveraging insights and focusing on change management.

Anett & Hilde will go in-depth on how they work with a holistic view, answering the question: Are we thinking broad and big enough when we implement and initiate changes?

On that note, we will also discuss how to put together the best possible lineup with the people you have.

19.05 - 19.45

Main course

19.45 - 20.45

Group discussion hosted by Nagarro

20.45 - 21.00

Dessert and thanks for today

EVENT PARTNER

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