Enabling business users with self-service, AI and automation

Name: Enabling business users with self-service, AI and automation
Start: 2025-09-11T09:00:00+01:00
End: 2025-09-11T09:00:00+01:00
Location: Sølyst, Den Kongelige Skydebane, Copenhagen

Enabling business users with self-service, AI and automation

Date: September 11th, 2025Time: 09:00Venue: Sølyst, Den Kongelige Skydebane, CopenhagenLocation: Emiliekildevej 2, 2930 Klampenborg, Denmark

FEATURED SPEAKER

Morten Rye Christensen

VP, Infrastructure & Operations at Semler IT

AGENDA OF THE EVENT

Enabling business users with self-service, AI and automation
In today’s fast-paced, technology-driven business environment, internal expectations on IT have never been higher. Business units are demanding faster delivery, greater flexibility, and seamless digital experience expectations shaped by the intuitive, on-demand services of the consumer tech world. For CIOs and IT leaders, the challenge is clear: how do we empower internal customers without increasing complexity or overextending IT teams?
This roundtable will explore how forward-thinking IT organizations are shifting from gatekeepers to enablers—building self-service platforms, integrating automation, and harnessing AI to meet internal demands at scale. The focus is not just on tools, but on transforming the operating model of IT to drive business agility, reduce bottlenecks, and improve user satisfaction. As AI becomes more embedded in business operations, the question is no longer if IT will change, but How fast and How well.

09.00 - 09.40

Welcome and breakfast

09.40 - 09:45

Iouri Engberg

Community Director at twoHundred

Welcome by twoHundred

09.45 - 10.45

Morten Rye Christensen

VP, Infrastructure & Operations at Semler IT

Morten brings a strategic and operational perspective on how IT can move beyond service delivery to become a true enabler of business value. At Semler, he has led a transformation of the IT function, focused on enabling business users through smart use of automation, self-service, and AI.
In this session, he will share:
•Structuring IT services to empower internal users while maintaining control.
•Scaling IT operations with automation to meet rising demand.
•Deploying AI in practical, targeted ways to enhance internal support.
•Driving the cultural shift needed to support a self-service mindset.

10.50 - 11.50

Group discussion hosted by Workday

11.50 - 12:00

Iouri Engberg

Community Director at twoHundred

Summary and thanks for today!

09.00 - 09.40

Welcome and breakfast

09.40 - 09:45

Iouri Engberg

Community Director at twoHundred

Welcome by twoHundred

09.45 - 10.45

Morten Rye Christensen

VP, Infrastructure & Operations at Semler IT

Morten brings a strategic and operational perspective on how IT can move beyond service delivery to become a true enabler of business value. At Semler, he has led a transformation of the IT function, focused on enabling business users through smart use of automation, self-service, and AI.
In this session, he will share:
•Structuring IT services to empower internal users while maintaining control.
•Scaling IT operations with automation to meet rising demand.
•Deploying AI in practical, targeted ways to enhance internal support.
•Driving the cultural shift needed to support a self-service mindset.