AI in Motion: Lessons from a Digitalization Journey and the State of Service in Manufacturing

Name: AI in Motion: Lessons from a Digitalization Journey and the State of Service in Manufacturing
Start: 2025-11-27T09:00:00+01:00
End: 2025-11-27T12:00:00+01:00
Location: Nobis Hotel, Stockholm

AI in Motion: Lessons from a Digitalization Journey and the State of Service in Manufacturing

Date: November 27th, 2025Time: 09:00 - 12:00Venue: Nobis Hotel, StockholmLocation: Norrmalmstorg 2-4, 111 46 Stockholm, Sweden

FEATURED SPEAKER

Magnus Hellqwist

IT Director Enabling IT Services at Scania

AGENDA OF THE EVENT

Artificial Intelligence is no longer a future ambition, it’s reshaping how organizations deliver value, operate, and serve their customers today. Yet, the journey from digitalization to truly intelligent service operations is far from straightforward. It requires not only technological innovation but a deep transformation of processes, culture, and leadership mindset.

State of Service in Manufacturing
Based on new global research from IFS, surveying 800 companies across the globe, it is clear the industry is undergoing a major shift toward service-centric business models. While 96% of manufacturers say they are using AI, only 28% have scaled Industrial AI in practice. At the same time, 98% report labour shortages, accelerating the need for automation, predictive insights, and service-led growth. This roundtable will explore how leading manufacturers are closing the gap between ambition and execution, and what practical steps drive scalable, value-creating service transformation.

09.00 - 09.40

Welcome and breakfast

09.40 - 09:45

Anton Lindholm

Community Director Sweden at twoHundred

Welcome by twoHundred

09.45 - 10.45

Magnus Hellqwist

IT Director Enabling IT Services at Scania

AI in Motion: Lessons from a Digitalization Journey

In his presentation, Magnus will touch upon:

How AI and automation are redefining service delivery and customer engagement across industries
Lessons learned from organizations moving from digitalization to true data-driven decision-making
Building resilient operations by aligning AI strategy with business objectives, workforce skills, and service excellence

10.50 - 11.50

Group discussion hosted by Mark Brewer, VP Service Industries at IFS

Reshaping Service Into a Core Driver of Profitability and Growth

Manufacturing is undergoing a decisive transformation. Rapid technological advances, shifting customer expectations, and rising sustainability pressures.
In this session you will gain practical insights and discuss with fellow executives facing similar challenges and opportunities

We will discuss topics like:

How are outcome-based models reshaping your business—and what does it take to scale them?
Where is AI making the biggest impact, and how do we balance tech with workforce enablement?
What’s your strategy for labor shortages, upskilling, and leveraging e-learning?
How are you embedding sustainability—and tracking emissions to meet evolving demands?

11.50 - 12:00

Anton Lindholm

Community Director Sweden at twoHundred

Summary and thanks for today!

09.00 - 09.40

Welcome and breakfast

09.40 - 09:45

Anton Lindholm

Community Director Sweden at twoHundred

Welcome by twoHundred

09.45 - 10.45

Magnus Hellqwist

IT Director Enabling IT Services at Scania

AI in Motion: Lessons from a Digitalization Journey

In his presentation, Magnus will touch upon:

How AI and automation are redefining service delivery and customer engagement across industries
Lessons learned from organizations moving from digitalization to true data-driven decision-making
Building resilient operations by aligning AI strategy with business objectives, workforce skills, and service excellence

10.50 - 11.50

Group discussion hosted by Mark Brewer, VP Service Industries at IFS

Reshaping Service Into a Core Driver of Profitability and Growth

Manufacturing is undergoing a decisive transformation. Rapid technological advances, shifting customer expectations, and rising sustainability pressures.
In this session you will gain practical insights and discuss with fellow executives facing similar challenges and opportunities

We will discuss topics like:

How are outcome-based models reshaping your business—and what does it take to scale them?
Where is AI making the biggest impact, and how do we balance tech with workforce enablement?
What’s your strategy for labor shortages, upskilling, and leveraging e-learning?
How are you embedding sustainability—and tracking emissions to meet evolving demands?